IT Support Specialist

Company: HoneyBook Inc.
Location: San Francisco
Posted on: April 14, 2025

Job Description:

HoneyBook is the leading client relationship platform for independent businesses. It powers billions of client interactions through tools for attracting leads, connecting with clients, booking projects, and managing payments. With HoneyBook, any independent professional can scale themselves and their business. Since the company was founded in 2013, HoneyBook members have built over 25 million client relationships and processed $11+ billion in payments on the platform. By providing an integrated suite of tools, HoneyBook simplifies workflow for independent professionals, serving as a center of gravity that streamlines operations from initial contact to final payment.Our culture is built on five core values that inform everything we do. We encourage collaboration, feedback, ownership, and have a growth mindset. We know experience comes in many forms, some visible on your resume, others not. No one candidate will be a 100% perfect match to our description, so if you thrive in a fast-paced, intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.About the role:The IT Support Specialist is responsible for providing first-level technical support to our employees. This role involves troubleshooting hardware and software issues, responding to incoming support requests, and resolving problems efficiently and effectively. The goal is to minimize downtime and maximize user productivity.Our teams leverage cutting edge solutions in support of their work. In joining the IT Support team at HoneyBook you're joining a place where you'll have the opportunity to support employees in their use of software and technical solutions beyond your typical IT environment.This role is hybrid to our SF office, 2-3 days per week (current expectation is Wednesdays and Thursdays in-office).Here are a few of the things you will do:

• Provide high quality IT support to a mix of both onsite and remote employees in the US and Tel Aviv.
• Work closely with our IT Team based in Tel Aviv to provide support on tickets as needed.
• Support technical onboarding of all new hires. This includes setting up systems, ordering hardware, and hosting (tech) onboarding sessions to ensure they're ready for day one.
• Inventory management and ownership of all equipment, including new hire equipment, conferencing equipment, loaner devices, etc.
• Partner with our Office & Experience team to support office events.
• Work on IT projects and collaborate with other HoneyBook teams as needed.Here is what we're looking for in a candidate:
  • Technical Proficiency: Strong understanding of IT hardware, software, and networking concepts.
  • Customer Service Orientation: Excellent interpersonal and communication skills to interact with users of varying technical abilities.
  • Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.
  • Attention to Detail: Meticulous approach to documentation and troubleshooting.
  • Adaptability: Ability to quickly learn new technologies and adapt to changing priorities.Here's what you'll need:
    • Minimum of 3 years of experience in an IT help desk or similar role.
    • Prior experience:
      • Providing white glove support to both onsite and remote staff.
      • Working with an MDM, preferably Jamf or JumpCloud to manage a mixed environment of MacOS and Windows.
      • Working with an IdP, preferably Okta and understanding of User Lifecycle Management.
      • Working with Google Workspaces Administration.
      • Supporting AV room conferencing equipment and software such as Google Meet or Zoom.
      • Supporting networking equipment and configuration, preferably Cisco Meraki.
      • Proven ability to troubleshoot and resolve technical issues.The good stuff:
        • Mission-driven: You'll be joining more than just another startup. Our members' success is at the heart of everything we do.
        • Impact: We move quickly and encourage every employee to push the envelope. Our best ideas come from out-of-the-box thinking and innovation; be ready to fail fast and often!
        • Compensation: We offer a competitive salary and meaningful equity grants.
          • Base pay is $86k-$96k, depending on experience and skills.
          • Benefits & perks: From wellness programs to exceptional family leave policies, the health and happiness of our employees are foremost.Our core values:
            • People come first: We prioritize people as we explore opportunities and work through challenges.
            • Raise the bar: We push for greatness-for ourselves, each other, and our members.
            • Own it: Trust and ownership let us make decisions with confidence.
            • We love what we do: We bring passion to our work and love what we create for our members.
            • Keep it real: Authenticity, respect, and transparency are at our core.The opportunity at HoneyBook is huge. Our primary customers today are creative businesses that generate $150B in revenue per year in the US. Founded in 2013, HoneyBook is based in San Francisco and Tel Aviv, has raised $498M, and is funded by Tiger Global Management, Norwest Venture Partners, Aleph, Hillsven Capital, OurCrowd, Durable Capital Partners LP, Vintage Investment Partners, Battery Ventures, Citi Ventures, Zeev Ventures, and 01 Advisors.
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Keywords: HoneyBook Inc., Concord , IT Support Specialist, Other , San Francisco, California