IT Service Desk Supervisor
Company: VirtualVocations
Location: Concord
Posted on: April 1, 2025
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Job Description:
A company is looking for a Supervisor, Global IT
Servicedesk.
Key Responsibilities
Supervise IT Service Desk technicians and manage escalated desktop
computing issues
Ensure training and development of staff to maintain knowledge of
the environment
Monitor service levels and implement process improvements to meet
customer needs
Required Qualifications, Training, and Education
High school diploma or GED required; Bachelor's degree
preferred
Minimum of 2+ years managing service desk technicians
4+ years of IT desktop/remote support experience in an enterprise
environment
ITIL certification or related experience
Strong understanding of ticketing systems and metrics
Keywords: VirtualVocations, Concord , IT Service Desk Supervisor, Other , Concord, California
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