Brand Ambassador - Mink Rugs, Concord Sunvalley - Full Time

Company: Macy's
Location: Concord
Posted on: February 11, 2025

Job Description:

Are you ready to bring your amazing self to work?
At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary
As a Vendor Ambassador for Rugs, you provide outstanding customer service in our rug department and create a memorable shopping experience for our customers. In this role, you are responsible for meeting sales goals, cultivating repeat clientele, selling protection plans, and managing return rates. You will be the rug expert for your area by demonstrating superior product knowledge to upsell and suggest the best rug items for specific customer needs. You will champion best practices to sell rugs with your fellow colleagues, communicate trends and execute company and vendor initiatives.

What we can offer you

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• An inclusive, challenging, and refreshingly fun work environment
  
• Competitive pay and benefits rooted in principles of equity
  
• Performance incentives and annual merit review
  
• Merchandise discounts
  
• Health and Wellness Benefits across medical, dental, vision, and additional insurance
  
• Retirement Savings Plan with 401k match opportunity
  
• Employee Assistance Program (mental health counseling and legal/financial advice)
  
• Resources for continuous learning, career growth, and leadership development
  
• Paid Time Off
  
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
  
  
  What you will do
  
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  • Engage with customers to understand their needs, demonstrating knowledge of the vendors' products and services to build sales, brand loyalty, and minimize returns
    
  • Demonstrate knowledge of products and services to build rapport and loyalty
    
  • Understand how to drive sales through vendor training, events, and strategies
    
  • Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
    
  • Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals
    
  • Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
    
  • Leverage vendor relationships and product knowledge tools to increase product and brand awareness across entire store
    
  • Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare
    
  • Ensure high-level of customer service through problem-solving and customer-focused solutionsAdhere to Asset Protection and inventory control compliance procedures
    
    
    Who you are
    
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    • Demonstrate ability to build relationships and convert customers into clients
      
    • Energetic and positive attitude
      
    • Possess vision and creativity
      
    • Self-starter, able to work independently and as part of a team; must have excellent time management skills
      
    • Ability to effectively communicate and present information to customers, peers, and all levels of management
      
    • Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments
      
    • Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
      
    • Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
      
    • 1-2 years of previous selling or retail related experience is required
      
      
      Essential Physical Requirements
      
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      • Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
        
      • Frequent use of computers and handheld electronic equipment
        
      • Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision
        
      • Lifting and moving items weighing up to 50 lbs
        
        
        About Macy's
        Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
        Bring your creativity, energy and ideas to the Macy's team - Apply Today!
        This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
        
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Keywords: Macy's, Concord , Brand Ambassador - Mink Rugs, Concord Sunvalley - Full Time, Other , Concord, California