Call Center - Customer Service

Location: Dublin
Posted on: November 17, 2024

Job Description:

This call center - customer service Position Features:

? fun working environment

? stable company

? fast growing company

Immediate need for a Call Center - Customer Service OR Dispatch agent seeking a fun working environment, a stable and fast growing company. Our ideal candidate will possess clear communication skill , the ability to take on many tasks and adhere to strict deadlines will be keys to success in this well-known organization. You will need to have STRONG Call Center background. You will be responsible for handling multiple phone lines, answering customer questions, heavy order taking, handling customer billing issues and handling escalated phone calls.

?Interprets signal activity and follows action patterns and special instructions for proper handling.

?Provides verification of alarms by calling premises.

?Provides information and interpretation of events transpiring on-site for responding authorities and contact personnel.

?Coordinates communications between premises representatives and responding authorities.

?Follows up with agencies and responsible contact for event outcome and response times

?Handles trouble signals including customer and/or dealer notification.

?Creates Services Jobs where signal traffic or where customer request warrants.

?Provides quality service, prompt response and follow up to each incoming signal.

?Document all conversations with customers, contacts and responding agencies in STAGES notes

?Work within a team to identify customers with chronic problems, or meeting potential attrition risk factors, and resolve in a timely and professional manner.

?If bi/multi-lingual, handles contact duties within language skill-set. ?Actively participates in team meetings.

?Represents the company in a professional manner.

?Completes assigned tasks in a timely fashion.

?Available to work any shift and any days, while maintaining an on-time attendance record.

?Other duties as assigned.

QUALIFICATIONS REQUIRED

?Demonstrate effective verbal and written communication with customers, dealers, department personnel and other Team Members.

?Accepts assignments with an open, cooperative, positive team oriented attitude.

?Demonstrates the ability to multi task.

?Possesses strong organizational skills.

?Exercises independent judgment and effective problem solving techniques.

?Working knowledge of Word, Excel and Outlook, MASterMind and Stages.

?Minimum 40 WPM typing skills.? Flexibility to work in a 24/7 environment, while maintaining an on-time attendance record.

Apply for this great position as a Call Center - Customer Service today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Concord , Call Center - Customer Service, Other , Dublin, California