Texas Workforce Management Analyst
Company: VirtualVocations
Location: Concord
Posted on: April 1, 2025
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Job Description:
A company is looking for a Workforce Management Analyst to
optimize workforce operations and ensure service level
adherence.
Key Responsibilities:
Forecast workload and staffing needs based on historical data
analysis
Create and maintain employee schedules while optimizing staffing
levels
Monitor real-time operational performance and generate workforce
performance reports
Required Qualifications:
Bachelor's degree in Business, Statistics, Mathematics, or a
related field (preferred)
2+ years of experience in Workforce Management, Analytics, or
related roles
Proficiency in Workforce Management tools (e.g., NICE, Verint,
Genesys, IEX)
Strong Excel and data analysis skills; experience with SQL or BI
tools is a plus
Understanding of call center metrics and workforce optimization
techniques
Keywords: VirtualVocations, Concord , Texas Workforce Management Analyst, Executive , Concord, California
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