Senior Customer Success Manager

Company: gamma.app
Location: San Francisco
Posted on: February 5, 2025

Job Description:

Gamma is inventing a new way to present ideas. We're building at the forefront of generative AI to automate all the hard parts of designing a beautiful presentation and developing a stunning website. We help millions of people express themselves, making content creation feel effortless.Profitable - and we've also raised $20M+, with Seed + Series A led by Accel25 team members - we're a lean team that ships constantlySan Francisco based - most of us are in office -3 days a weekThe RoleAs our first Customer Success Manager, you'll pioneer our customer success function and help teams unlock the full potential of Gamma. You'll be the bridge between our rapidly growing customer base and our product team, driving adoption and ensuring customer success at scale.You'll shape how teams experience Gamma by:

• Converting individual signups into thriving team accounts
• Building deep relationships with our largest customers
• Channeling customer insights into product improvements
• Creating a success playbook and scaling it to thousands of active teamsYou'll lead critical initiatives across multiple areas:Customer Growth & ExpansionDrive the expansion of team accounts from individual users to full team adoption. You'll identify growth opportunities, craft custom solutions, and help teams implement Gamma effectively across their organizations.Strategic Account ManagementOwn relationships with our largest customers, understanding their unique needs and use cases. You'll be their trusted advisor, ensuring they get maximum value from Gamma while gathering crucial feedback for product development.Partner directly with our product and design teams to shape the future of Gamma's team offering. You'll synthesize customer feedback into actionable insights that drive product improvements and new feature development.About you
• Customer success craft - You've successfully grown and retained customer accounts in a product-led growth environment. You have experience partnering with both customers and internal teams to drive adoption and satisfaction, with a proven track record of expanding accounts through user adoption.
• You thrive being the first in your function and love building things from scratch. You don't read a playbook, you write it. You're comfortable with ambiguity and excited about shaping the future of customer success at Gamma through experimentation and pattern recognition.
• Strategic thinking - You can spot patterns across customer interactions and translate them into actionable insights. You balance customer advocacy with business objectives and can develop scalable solutions that work for both customers and the company.
• You're naturally curious about technology, you love using AI to speed up your own workflow, and you're excited to become a Gamma expert. You can effectively demonstrate product value to different audience types and articulate technical concepts to non-technical stakeholders.
• You have outstanding written and verbal communication skills, with the ability to build trust and credibility quickly. You can navigate complex customer relationships while maintaining strong partnerships with internal teams.Why Gamma?This is a chance to pioneer the customer success function at a rapidly-growing startup. You'll help shape how millions of teams collaborate and express their ideas, with an opportunity to scale our success organization from the ground up.Get in on the ground floor. You'll be joining early enough to set the course of our company and change how millions of people around the world express themselves.Generous compensation and benefits. We're well funded and offer medical, dental, and vision benefits.Experienced mentors and peers. We've all seen success and failure and care deeply about building a sustainable culture and business.Unlimited PTO. We're flexible and encourage everyone to take time off as needed.Family friendly. We offer 3 months parental leave and flexible hours.The TeamWe've got a team full of energy that enjoys everything from tennis to sewing to dogs to baseball to woodworking to cricket and more. Click on the photo below to meet each one of us and check out our Meet Team Gamma deck for some more details on us all.
  #J-18808-Ljbffr

Keywords: gamma.app, Concord , Senior Customer Success Manager, Executive , San Francisco, California